TERMS AND CONDITIONS
BY PLACING AN ORDER WITH OTTO TILES AND DESIGN LTD (HEREIN AFTER OTTO TILES) YOU ARE DEEMED TO HAVE READ AND ACCEPTED THE FOLLOWING TERMS & CONDITIONS
IMPORTANT TERMS & CONDITIONS & DELIVERY INFORMATION
Due to the fact that our products are natural or handmade, colour, thickness and texture variations will occur, this however it is all part of the overall appearance of the product and is considered a characteristic not a flaw. Variation is to be expected with all-natural products, if goods are returned for this reason then the conditions detailed below will apply. The customer should be aware of the grading and the particular characteristics of each product before completing the purchase. Items such as shading, slight colour variation, extent and/or colour of filler and knots or fossils, are not reasons to reject or site select the material. The customer or their appointed fitter should be the person/s that check the goods before fitting. Once the goods are fixed OTTO TILES cannot replace the goods. Fitting means acceptance.
Please ensure that all measurements given are accurate, OTTOTILES cannot accept returns due to miss measurement. All goods should be inspected upon delivery. As with usual practice within the industry please allow a minimum of 20% for overall wastage during the fixing process. All damages should be recorded at the time of delivery on the delivery paperwork. No responsibility can be accepted if this is not done.
Payment for all goods must be received at the time of ordering. Account holders must make payment as arranged. Payments made by PAYPAL and or Debit Card will require term of clearance, before goods are dispatched. Bank Transfers will provide immediate confirmation of order.
As with all of the samples in our showroom, any individual samples are only for guide purposes only and should not be taken as an exact representation of a subsequent order. All the handmade cement and ceramic tiles colours would have a small variations.
All dimensions are approximate only. Coverage given for all sealants, adhesives and grouts are for guidance only and are based on average use and average coverage. OTTO TILES cannot be held liable for any over ordering or under ordering as all of these products vary in use from product to product and variable factors in each individual circumstance. As per usual practice within the tile industry size variation of up to 20% is to be expected on all tile size measurements.
Returning of Goods
All the orders are bespoke, we do not accept any return unless the tiles are defective.
Estimates & Quotations
OTTO TILES reserve the right to withdraw any quotation or estimate at any time. No quotation or estimate issued by OTTO TILES shall constitute an offer to supply goods and or services.
IMPORTANT DELIVERY INFORMATION
Procedures for Damaged Delivery
Please make sure that when delivery is made all products are checked and any breakages are stated clearly on the delivery note. This will ensure a speedy response from our customer services since all our deliveries are insured against breakages. In the event that you sign for the order that includes damaged products and do not clearly state the damage on the delivery note we reserve the right to refuse any replacements or refunds. Please note that we request a written confirmation of any breakages within 48 hours of the delivery.
• Check your delivery fully. If any damages have occurred, state on your delivery note and sign it as “damaged”. If you have not signed the delivery note “damaged”, then we reserve the right to refuse any replacements.
• Inform us at once that they are damaged. We may ask you to send us a written confirmation of breakages.
• Take digital photos of the damaged items, this will help the claim from the insurance company so forward these images to us as soon as possible.
Delivery Company & Delivery Site
All deliveries are subcontracted to national pallet networks which involves central hubs, and independent local depots all over the country. OTTO TILES cannot guarantee delivery on a specified date and cannot be held responsible for late delivery or any subsequent delay or loss due to late delivery.
Therefore, it is important that we are informed, at the time of your order, of any restrictions that may cause any problems for the delivery lorry that is usually large. Thus, please try to ensure that any cars or other obstacles that may be present are removed before delivery.
You may be charged for redelivery if you have not told us of any possible restrictions. The other restrictions you must let us know about are: parking restrictions & congestion charges, narrow
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